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Acceptance of these Terms and Conditions
When you place an order for goods or services promoted by Seasoned Pioneers Limited, you are deemed to have accepted our terms and conditions as governing your order. If you do not agree to all the terms and conditions specified here, you should not order from Seasoned Pioneers Limited.
Order Acceptance
The sale of Seasoned Pioneers’ products shall not be considered complete until we have accepted your offer to purchase them. Our acceptance of your offer to purchase is signified when we process your credit card. Seasoned Pioneers reserves the right to decline your order at any time up until the moment we charge your credit card.
Customer Order Cancellation
You may cancel your order by returning the goods and notice to us up to 14 days after the day the goods are received. In the event of such valid cancellation no charge will be made. We shall refund the full cost of the goods together with the cost of postage within 30 days of such valid cancellation.
Prices
All prices shown are in UK Pounds Sterling. We do also provide indicative prices both in US Dollars and in Euro’s. Please note these are based on prevailing exchange rates so whilst reasonably accurate are indicative only – the actual amount charged by your card provider will depend on the rates used by them at the time of their debiting of your card account.
Delivery & Shipping
We will take all reasonable steps to deliver your order to your door within 5 working days of receipt of order for UK deliveries and within 15 working days of receipt for delivery to all other countries. However, we will not be under any liability to you in respect of any failure to deliver within this time-scale or on any particular day or dates. Should we not be able to dispatch your order promptly, so it should arrive within the above delivery timings, we will inform you and offer you the option of a refund (for products we are unable to dispatch) (see our full Delivery & Shipping Details).
International Orders
Please note that, although we do make every effort, it is simply not possible for us to keep up-to-date with the current regulations of every country regarding the import of agricultural produce. As it is the buyer’s responsibility, if you are unsure about your own country’s regulations in this respect, then we strongly urge you to contact your local Department of Agriculture / Customs to fully clarify any restrictions on the import of any of our products which you wish to purchase. Please note that we reserve the right to deduct the postage & packaging charge on overseas orders returned to the UK if the customer refuses the order or fails to clear customs and pay import duties & taxes. Tracking information is shared with the customer and the customer is expected to be proactive with regards to clearing customs and paying applicable charges.
Seasoned Pioneers 100% Guarantee
We want you to be delighted with your Seasoned Pioneers’ goods and offer a 100% Quality Guarantee on everything you buy from us. If you are not entirely satisfied with our products, simply contact us. We will arrange for a full replacement to be sent to you free of charge or credit you with a full refund of the purchase price.
Consumer Law
We meet our obligations under the consumer protection laws currently in force in the UK including:
Seasoned Pioneers’ Commitment To Respect Your Privacy
Data Protection and Privacy Statement
We are totally committed to protecting your privacy. The personal information which we hold will be held totally secure in accordance with our internal security policy and the law. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information whatsoever to any third party under any circumstances.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Furthermore, we will give you the chance to refuse at any time to receive e-mails from us in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us.
If you find any inaccuracies we will delete or correct it promptly. If you have any questions/comments about privacy, please do e-mail us.
Customer Support and Service
Seasoned Pioneers Limited can be contacted by UK consumers on FREEPHONE 0800 0682348 at no charge, and by non-UK consumers on +44 (0)151 343 1122 Monday-Friday 8.30am-5.00pm GMT at no premium charge.
Complaint Procedure
On receiving any complaint, Seasoned Pioneers Limited shall respond promptly and effectively and shall take action appropriate to the seriousness and frequency of the problem. We shall acknowledge any complaint within five working days and endeavour to resolve the matter with you within fifteen working days.
If we are unable to resolve the matter within this time, we will notify you accordingly and keep you informed of further progress.
Legal Liability
The contracts for the sale of goods or services by Seasoned Pioneers Limited from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.
These Terms and Conditions do not affect your statutory rights as a consumer.
Registered Office & Copyright
Content of the Seasoned Pioneers website may not be stored or reproduced in any form whatsoever without the prior written permission of Seasoned Pioneers Limited
Seasoned Pioneers Limited is registered in England No: 4108577
Registered Office: Unit 8 Stadium Court, Stadium Road, Plantation Business Park, Bromborough, Wirral, CH62 3RP, UK
VAT REG NO: 727 0419 45
